Returns and comfort trial

Buying shoes online means you can't try them on first. So we keep returns simple, and we write them down plainly. You have three separate protections. You can use whichever suits you.

1. Free size swap

If the size is wrong, WhatsApp or email us within 60 days of delivery with your order number. We send you a free return code, and we post the new size as soon as the return is on its way. We pay the courier both ways, once per order. Swaps work the same however you paid, including card, EFT or any pay-later option offered at checkout.

2. 60-day comfort trial

Wear your shoes for real: at home, at work, on your feet. If within 60 days of delivery you decide they're not for you, contact us with your order number. We send a free return code, and we refund the price you paid for the shoes within 7 working days of receiving them back.

• One trial per customer.
• Normal wear is fine. Please send them back clean, with no damage beyond normal wear.
• If you paid for express delivery, that fee is not refunded. Standard delivery is always free.

3. Your legal rights

7-day cooling-off (ECTA section 44). You may cancel an online purchase for any reason within 7 days of receiving it. Under the law you may be charged only the direct cost of returning the goods. We refund within 30 days, and we aim for 7 working days.

6-month quality warranty (CPA sections 55 and 56). If your shoes have a defect within 6 months of delivery, you may return them at our cost and choose a repair, a replacement or a refund.

Our comfort trial and size swap are extra. They never replace or limit your legal rights.

Starting a return or swap

1. WhatsApp [Phone or WhatsApp number: to be added] or email [Support email: to be added] with your order number and whether you want a swap or a refund.
2. We send you a free return code for a courier collection or a drop-off point.
3. Pack the shoes in their box or any sturdy packaging and hand them over.
4. We confirm when they arrive and send the new size or your refund.

Refunds

Refunds go back to the original payment method. For EFT payments we will ask for your bank details by email. Your bank may take a few extra days to show the money.

Who you're dealing with

[Registered company name: to be added], registration number [CIPC registration number: to be added], [Physical address for legal notices: to be added].

Last updated: 14 October 2026