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Questions and answers
Straight answers to what people ask before they buy. Can't find yours? WhatsApp us and a real person will reply.
Before you buy
Will they fit wide or swollen feet?
They are wide as standard, with a roomy toe box and an adjustable strap you can loosen as your feet spread through the day. If your feet are very wide, take the fit quiz. If the size is still wrong, we swap it free.
Are you a real South African business?
Yes. Our registered company name, registration number and physical address are in the footer of every page and on our About page. A real person answers WhatsApp and email, and we reply to every review.
What if they don't fit, or I don't like them?
Wrong size: we swap it free, courier paid both ways. Not for you: send them back within 60 days and we refund the shoe price. On top of that you have your 7-day cooling-off right and a 6-month quality warranty. Full terms.
Can I wear them to work as a nurse or carer?
They are plain black, closed at the toe, with a grippy, non-slip sole and a hook-and-loop strap. Many workplaces accept that, but dress codes differ, so please check yours. They are comfort shoes, not certified safety footwear.
Are these orthopedic or medical shoes?
They are comfort and support shoes: roomy, cushioned and adjustable. They are not a medical device and we don't claim they treat any condition. If you have diabetes or a medical foot condition, please check with your clinician first.
How long does delivery take?
Delivery is free anywhere in South Africa. Most orders arrive in 2 to 5 working days, with tracking sent by email or SMS.
R1 200 is a lot. Why not a R300 pair?
Fair question. Budget comfort shoes are often cut small and narrow and can flatten out within months. You pay more here for a wide fit, a cushioned sole, free delivery, a free size swap and 60 days to decide. If they don't work for you, you get your money back.
How long will they last?
We won't quote a lifespan we can't back up yet. Every pair has the 6-month quality warranty: if something goes wrong in normal wear, we repair, replace or refund.
Do they look like 'orthopedic shoes'?
They look like a plain black sneaker with a strap. What you see in the photos is what arrives.
Which sizes do you have?
UK 3, 4, 5, 6, 6.5, 7.5, 8, 9 and 9.5. There is no UK 7 or 8.5 in this shoe, so go to the next size up and snug the strap. See the fit guide.
Is it a men's or women's shoe?
It is unisex. Use your usual UK size.
How do I clean them?
Wipe them with a damp cloth and mild soap, then air dry away from direct heat.
Can I buy them as a gift?
Yes. Use the fit quiz with their usual size. If it's wrong, the size swap is free, and they still get the 60-day comfort trial.
Do you deliver outside South Africa?
Not at the moment. We deliver free anywhere in South Africa.
How do I track my order?
Your tracking link arrives by email or SMS when your parcel leaves us. You can also use our Track my order page.